Delivery Options Overview

At Socobella, we’ve partnered with trusted international carriers to provide reliable and efficient shipping options to Morocco, including AliExpress-compatible delivery services. We ensure that your orders are processed quickly, packaged securely, and tracked from start to finish.

Delivery Options
We offer several shipping choices to suit your needs, including standard and expedited delivery options. Our standard delivery leverages AliExpress-compatible carriers, bringing your items directly from our international warehouses to your doorstep.

Estimated Delivery Times
Standard delivery times vary between 1-15 business days, depending on product availability and customs processing. For expedited shipping, orders typically arrive within 1-10 business days.

Track Your Order
Once your order is shipped, you’ll receive a tracking number allowing you to monitor its progress from dispatch to delivery.

Customs and Duties
Please note that import duties and taxes are managed by Moroccan customs. For more information on possible charges, consult your local customs office.

We’re committed to making your shopping experience with Socobella smooth, secure, and hassle-free. If you have any questions about our delivery options, feel free to contact our customer support team. Happy shopping!

 Return Policy

1. Delivery Policy

1.1 Shipping Locations
We proudly deliver to addresses within Morocco and select international locations. If your address is outside our shipping areas, please contact customer service for assistance.

1.2 Shipping Methods
We offer various shipping options to suit your needs, including standard and expedited shipping. The available methods will be presented during checkout.

1.3 Delivery Times

  • Standard Delivery: Typically takes between 15-30 business days, depending on product availability and customs processing.
  • Expedited Delivery: Usually arrives within 7-15 business days. Please note that these are estimated delivery times and may vary due to external factors such as customs delays, carrier issues, or public holidays.

1.4 Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our website or the carrier’s website for real-time updates on its status.

1.5 Delivery Charges
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. Some promotional offers may include free shipping; please check the terms of these promotions.

1.6 Signature Requirement
Some orders may require a signature upon delivery, especially for high-value items. If you are unavailable to sign for your package, the carrier may leave a notice for rescheduling delivery or provide instructions for pickup.

1.7 Delivery Issues
If your order has not arrived within the estimated delivery time, please check the tracking information. If there are any issues or delays, contact our customer support team for assistance.

2. Return Policy

2.1 Return Eligibility
You may return most items within 30 days of receipt for a full refund, provided they are unused, in their original packaging, and with all tags attached. Certain items, including personalized products or hygiene-related items, are non-returnable for health and safety reasons.

2.2 Initiating a Return
To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA may not be accepted.

2.3 Return Shipping
You will be responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a traceable shipping service or purchasing shipping insurance for items over a certain value to ensure they are returned safely.

2.4 Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

2.5 Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as returns. After your return is processed, you can place a new order for the desired item.

2.6 Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery. We will work with you to resolve the issue promptly, including issuing a replacement or refund as appropriate.

3. Changes to Policy
We reserve the right to modify this Delivery and Return Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Your continued use of our services constitutes acceptance of the updated policy.

4. Contact Us
If you have any questions about our Delivery and Return Policy, please contact our customer support team

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or return of goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry to hear that your order hasn’t arrived yet! Delivery times can vary based on the shipping method chosen, customs processing, and local carrier schedules.

To check the status of your order, please use the tracking number provided in your shipping confirmation email. You can enter this number on our tracking page or directly on the carrier’s website to get the latest updates. If your order is delayed beyond the estimated delivery time, feel free to contact our customer support team. We’re here to help ensure your order reaches you as soon as possible!

Do you deliver on public holidays?

Yes, we’re happy to offer delivery on certain public holidays! While availability may vary based on your location and the local carrier’s schedule, we do our best to ensure orders arrive as soon as possible, even during the holidays. For specific holiday delivery dates or questions, feel free to reach out to our customer support team!

Do you deliver to my postcode?

A client that’s unhappy for a reason is a problem, a client that’s unhappy though he or her can’t quite put a finger on it is worse. Chances are there wasn’t collaboration, communication, and checkpoints, there wasn’t a process agreed upon or specified with the granularity required.

It’s content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn’t have helped, won’t help now. It’s like saying you’re a bad designer, use less bold text, don’t use italics in every other paragraph. True enough, but that’s not all that it takes to get things back on track.

Is next-day delivery available on all orders?

Next-day delivery is not available on all orders, as it depends on various factors, including product availability, order processing times, and your location. However, we strive to offer next-day delivery on eligible items within certain areas. During checkout, you’ll be able to see if your order qualifies for next-day delivery. If you have any questions about specific items or delivery options, please don’t hesitate to contact our customer support team!

Do I need to be there to sign for delivery?

Whether you need to be present to sign for delivery depends on the carrier and the shipping option you selected. For most standard deliveries, a signature is typically not required, and your package may be left at your doorstep or a designated location. However, for high-value items or specific delivery options, a signature may be necessary.

If you’re concerned about the delivery process, you can always check the tracking information for updates or contact our customer support team for more details regarding your specific order.